Xianyu AutoAgent - An AI-powered customer service robot for Xianyu (a Chinese online marketplace), supporting collaborative decision-making by multiple experts.
Xianyu AutoAgent is an intelligent customer service robot system designed for the Xianyu platform. It supports 24/7 automated operation, multi-expert collaborative decision-making, intelligent negotiation, and context-aware dialogue. Based on context-aware technology, it manages...
What is Xianyu AutoAgent?
Xianyu AutoAgent is an intelligent customer service robot system designed for the Xianyu platform. It supports 24/7 automated operation, multi-expert collaborative decision-making, intelligent negotiation, and context-aware dialogue. Based on context-aware technology, it manages a lightweight dialogue memory, using the complete dialogue history as input for a more natural communication experience. The system features tiered price reduction strategies and web search integration, effectively improving sellers' operational efficiency. Xianyu AutoAgent is suitable for Xianyu sellers with automated customer service needs.
Main functions of Xianyu AutoAgent
- Context awarenessIt uses the complete dialogue history as context input to achieve lightweight dialogue memory management and ensure dialogue continuity.
- Expert RouterBased on LLM intent recognition, it dynamically distributes to different expert agents (such as negotiation experts, technical experts, and customer service experts), supporting multi-scenario switching.
- Tiered price reduction strategyIt automatically adjusts product prices according to preset rules, helping sellers to quickly close deals.
- Web search integrationBy combining real-time web search results, we provide buyers with more comprehensive information support.
Technical Principles of Xianyu AutoAgent
- LLM (Large Language Model)Leveraging the powerful language generation capabilities of LLM, this system enables natural language dialogue. Based on a pre-trained model, the system understands the user's input intent and generates appropriate responses.
- Context ManagementBased on lightweight dialogue memory management, the complete dialogue history is used as contextual input for the LLM. This ensures that the robot maintains coherence and consistency during dialogue, avoiding repetitive questions or answers.
- Intent recognition and expert routingBased on LLM-based intent recognition technology, the system analyzes the user's input intent and dynamically assigns it to different expert agents. For example, a negotiation intent is assigned to a price expert, and a technical question is assigned to a technical expert, enabling intelligent dialogue in multiple scenarios.
Xianyu AutoAgent project address
- GitHub repository:https://github.com/shaxiu/XianyuAutoAgent
Application scenarios of Xianyu AutoAgent
- 24-hour customer supportProvides uninterrupted automated customer service for Xianyu sellers, enabling rapid responses to buyer inquiries.
- Intelligent negotiation assistanceAutomatically executes tiered price reduction strategies to help sellers efficiently complete price negotiations and facilitate transactions.
- Technical Support and AnswersBy combining online search and knowledge base, we provide buyers with technical consultation and professional answers related to products.
- Dynamic switching between multiple scenariosBased on the type of buyer's question, the system intelligently assigns them to different expert agents, such as customer service, technical support, and negotiation specialists, to provide precise services.
- Data monitoring and analysisRecord conversation logs, analyze buyer inquiry hotspots, and provide data support for sellers to optimize operational strategies.